KBx – the Most Complete Support System for WordPress

KnowledgeBase X is an advanced KnowledgeBase WordPress plugin with KnowledgeBase, FAQ, Glossary, Support Ticket, AI ChatBot, Live Chat features all in one. A robust and complete self service system to drastically reduce your need for human staff. Perfect for small to mid size businesses, product, & service providers.

Automate your Live support and deliver AI powered ChatBot services from your WordPress websites with DialogFlow or OpenAI (ChatGPT) along with many built-in, powerful features like Live Chat, Chat Histories, Conversational forms & more!

Turbo Charge your Customer Care.

KBx Pro

The Most Complete Customer Support Solution

Build a robust self-service, hybrid customer support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI (OpenAI ChatGPT or DialogFlow) powered ChatBot HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your website that will reduce your live support and work load significantly in the long run. The Live Human Chat and Support Ticket module ensures that those who must get in touch with human support can do so when needed.

KnowledgeBase Articles

Create unlimited Knowledge Base articles & classify them into categories. Category display with icons. Dynamic sidebar to display all categories & articles. Can be turned on or off globally or just on home page.

KnowledgeBase Articles

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.

KnowledgeBase Glossary

KnowledgeBase FAQ

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

KnowledgeBase FAQ

CSV Export/Import, Shortcode Generator

Bulk Export/Import articles as CSV files! Quick ShortCode Generator with Page Editor to generate any required shortcode with all the options and parameters.

CSV Export/Import, Shortcode Generator

SideBar and KB Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

SideBar and KB Widgets

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

Role Based Access

Advanced Support Ticket System

One of the most advanced and feature rich support ticket system for your website. The AJAX based ticket module includes all the options you need to keep your customers happy! Learn about the Ticket Module

Advanced Support Ticket System

Learn about the Ticket Module

Live Human Chat

This feature-rich, native Live Chat module for KBx plugin works alongside the ChatBot to provide human support when needed. Chat from your WordPress dashboard and have complete control over all your confidential data. Learn more about the AI ChatBot

Live Human Chat

Learn more about Live Chat features

AI Powered ChatBot Helpdesk

Provide automated Live customer support with AI powered ChatBot to reduce load on your support staff. Train AI with your website data and also Upload additional documents for appropriate answers from your ChatBot with relevant links to your website pages! Learn more about the AI ChatBot

AI Powered ChatBot Helpdesk

Learn more about the AI ChatBot

KBx ChatBot Works with

What Does KBx ChatBot Offer?

More Efficient Customer Support, Happy users
and Increased Conversions

Personalized, Persistent, 24/7 ChatBot

A personalized welcome message goes a long way to light up one’s day. WPBot can greet returning users or show your message in the notification area. What is worse than not having a live chat on your website? It is getting a “No one is Available to Chat” message. WPBot is always there to help your site users.

Plug N' Play, Easy And Quick

Usually chatbots need extensive training and integration. WPBot is plug n’ play. If your website is in English language – you can simply Install WPBot, set your email and you are ready to go. For other languages – you can change all the bot responses from the backend in 15 minutes.

Artificial Intelligence & NLP

KBx ChatBot can integrate with OpenAI or Google’s DialogFlow. It is capable of Small Talk, can carry on a conversation flow and fulfill any reasonable request. Train GPT with your website data and also Upload additional documents to get answers from your AI powered ChatBot with relevant links to your website pages!

Onsite Retargeting, Exit Intent Popup

Recover up to 15% of Abandoning Visitors with Onsite Retargeting. Show your special offers, newsletter subscription or coupons on user Exit Intent, Time Interval or Page Scroll Down inside the ChatBot window. Up to 25% of retargeted visitors will respond to your message and turn into customers.

Integration with Live chat systems

KBx ChatBot can display Facebook messenger customer chat widget and almost any other 3rd party Live Chat systems like Tawk.to. A fully integrated and powerful Live Chat WodPress plugin is also available with the Master license!

Embedding Options - Widgets, Bot on Page, Click to Chat

WPBot can be embedded as widget, Click to chat text link, or even on other websites including Static HTML or any PHP based system or other CMSs. Own multiple websites or just want to let other people use your Bot on their websites? Now you can!

Powerful KnowledgeBase Article Features:

Article details pages allow users to UpVote or DownVote an article. The UpVote/DownVote and View counts are Editable by admin
Attach Multiple files with articles
Show related articles
Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
Table of Contents feature to organize long articles – automatically turns your h1-h4 headings to table of contents
Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light

Ditch the monthly fees. Save thousands.

KBx is a mere fraction of the cost of similar services - almost none of that you can actually own. There's also no obligation to keep paying to use it, which means you're not locking yourself into a service you can't control.

Support Ticket

Provide complete helpdesk ticket system on your WordPress website with the Support Ticket Addon. This easy to configure and easy to use ajax based ticket plugin can work stand alone or as an addon for the KnowledgeBase X plugin with ChatBot.

Live Human Chat

Provide Live Human Chat support along with the ChatBot! Users can request Live Chat support by clicking a button or a command inside the ChatBot. Features include: Create Opernators, Chat history, Disable Live chat if Operator is Offline, Language Translation and more! Perfect for small businesses to provide an integrated automated & human support.

AI Powered HelpDesk ChatBot

The KBx Pro

Besides intelligent chat, search and help features WPBot can increase your user conversions up to 25% with its smart retargeting messages for your offers.

Ready User Intents

Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

Custom Intents/Responses

Once you integrate the KnowledgeBase X ChatBot with DialogFlow, you can do almost anything that DialogFlow and its machine learning AI supports. Create custom Intents and Responses and the bot will display them when the user query matches with your custom intents.

Works with Any Language

Use KB X Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any languages. A dictionary of stop words for 30+ languages are included.

Build Conversations & Dynamic Forms for WPBot Pro

Create conditional conversations and forms for a native WordPress ChatBot experience Build Standard Forms, Dynamic Forms with conditional fields, Calculators, Appointment booking etc. Comes with 7 ready templates built-in. Saves form data into database, auto response, conditional fields, variables, saved revisions and more!

This Addon requires the WPBot Pro V 9.2.0+

What is the Conversational Forms?

Conversational Forms is a powerful Addon for WPBot. It extents WPBot’s functionality and adds the ability to create conditional conversations and/or forms for the WPBot. It is a visual, drag and drop form builder that is easy to use and very flexible. Supports conditional logic and use of variables to build all types of forms or just menu driven conversations with if else logic. Conversations or forms can be eMailed to you and saved in the database.

What Can You Do with it?

Conversation Forms Pro allows you to create a wide variety of forms, that might include:

Conditional Menu Driven Conversations
Standard Contact Forms
Dynamic, conditional Forms – where fields can change based on the user selections
Job Application Forms
Lead Capture Forms
Various types of Calculators
Feedback Survey Forms etc.

How it Works?

After creating a Conversation or form, you can show it in the ChatBot in different ways.

Add it to the Start menu
Invoke the form intent with a system command to start inside ChatBot any time
Load the single intent/form inside a ChatBot widget on any page
Load the intent/form inside the ChatBot using a Click to Chat button that can be placed anywhere inside your content on any page.

Conversational Form Features

Easy to use visual drag and drop conversations and form builder
Create conversational form or just conversation using the HTML element
Add text fields, single option selection or multiple option selection with checkboxes
Add HTML contents inside the conversation forms
eMail conversations or forms to the admin at the end of conversation
Set different recipient email addresses for different conversation forms
Clone form
Export/Import Forms
Form Entries saved into database
Export Form Entries as CSV
12 Ready Form Templates to Get Started with (Contact Form, Feedback form. Survey Form, BMR Calculator, Appointment Request, Booking Form, Room Area Calculator)
10 Input Fields (Simple Text, Hidden, Email Address, Number, URL, Calculation, Select Option, Checkbox, DateTime Picker, HTML, Image Upload)
Processor – Auto Responder – Send an auto response e-mail for form submission
Unlimited Conditional Field creation
Unlimited Variables creation
Form Revisions
Create system command to initiate form for ChatBot
Add form to Start Menu

Main Features

Easy to use visual drag and drop conversations and form builder
Create conversational form or just conversation using the HTML element
Add text fields, single option selection or multiple option selection with checkboxes
Add HTML contents inside the conversation forms
eMail conversations or forms to the admin at the end of conversation
Set different recipient email addresses for different conversation forms

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What is the Bargaining Bot?

Say goodbye to the old and boring way of offering discounts for the sake of it. Let your customers haggle for it. Bargaining Bot is the World’s first negotiation bot for WooCommerce. Shoppers are more likely to take advantage of their discount if they have to “work” for it. It makes the shopping experience much more lively and interactive.

Once a deal is made by the Bargaining Bot, the shopper can complete the checkout with the discounted price.

If no deal is made, the ChatBot offers to email the shopper’s last offered price to the shop admin. Admin can then email the Customer to complete the deal.

Why do I need a Bargaining Bot?

Price is the most important factor in a shopper’s decision to buy, yet most shoppers leave because your fixed price is a few dollars too high. The Bargaining Bot lets you capture more sales because the price is negotiated based on what the customer is willing to pay and the minimum price at which you are willing to sell.

Here is why the Bargain Bot will earn you higher revenue and profit margins:

Higher Engagement – the Bot creates a new engagement point for shoppers to interact with your products instead of leaving
Capture the WooCommerce shoppers while they have a high intent to purchase. This addon helps keep them on your site to finalize a price deal
Higher conversions – shoppers love to feel like they are getting a great deal – this addon allows them to pay less than the listed price and therefore convert to a sale
All offers are responded to in seconds based on a minimum price point that you set
Super easy to install – no coding necessary
Super easy to configure – apply the addon in seconds
Bargain bot automatically pops up if a user wants to close the browser window from your product single page.
Offers do NOT require shoppers to enter their email address to make an offer so you get many more offers made, more offers accepted, and more sales
Once shoppers buy one thing using this method, they want to buy more items the same way

HOW IT WORKS FOR THE SHOPPERS?

In addition to your Add to Cart button, the Bargaining Bot enables a Make Your Offer Now button. After clicking this button, shoppers can enter an Offer Price. If their Offer Price is at or above your Minimum Acceptable price, then the Bargaining Bot accepts the offer.

If the Offer Price is below your minimum acceptable price, the Bot will automatically ask the shopper for a better price. If the price is too low, the Bot will make the last offer at your Minimum Acceptable price. If the shopper accepts it then the Bot will apply a product-specific discount and ask to checkout.

If the shopper denies the offer, Bot will ask for the shopper’s email that will be sent to the shop admin with details about the product and the last offer by the shopper.

HOW IT WORKS FOR MERCHANTS?

Once you install the Bot, you may apply the Make Your Offer Now button to any specific product or all products in your store with just one click. You can set up the Minimum Acceptable price for an individual product or set a Global discount percentage from the Bot settings. When you set a Minimum Acceptable price for the individual product the individual pricing will override the global setting.

With our Bot, price negotiation can happen on any product! The main benefits are increased engagement and conversion because you can allow shoppers to stay on your site, make a Price Offer, and your pricing rules will enable them in many cases to buy when they want to buy – now. Sell more, sell faster, and sell at higher margins with the Bargaining Bot! Also, there is the Exit intent detection feature…

Exit Intent Detection to Activate Bargain Bot

If a shopper is on your product single page and wants to close the browser window or leave your website, Bargain bot will come into action. Bargain Bot will detect the shopper’s exit intent and ask to offer their own price instead of just leaving.

Enable/Disable Bargaining Bot (hide the make your offer button on the product single page)
Exclude sale items (If enabled Bargaining button will not display for products that are already on sale)
Enable for specific product/s by adding Minimum Acceptable Prices or enable globally
Enable global maximum acceptable discount for all products (one click set up)
Exclude categories from Global discount
Exclude products on sale
Maximum Bargaining Allowed Limit
Minimum product quantity required for bargaining
Exit Intent Detection to activate bargain bot. Bargain bot comes to action if shopper intends to leave the site or close window.
Option to enable the Bargain Bot for only Exit Intent (not show the Make offer button)
Option to ask for phone number instead of email in final step
Shortcode to show Bargain button on any page of your website
Set how many Bargaining is allowed before accepting the admin set minimum price
Send final offer set by admin by email
Disable sending the final offer by email
Change quantity on the Bargain window
Allow only logged-in users to Bargain.
Option to re-position the Make your offer button
Change admin email and subject
Custom CSS area to modify button or lightbox design using your own CSS code
Define Minimum Acceptable Price under individual product to Override the global discount value.
Options to change all languages from the plugin settings (bargaining bot can be used with any language)
Supports both woocommerce Simple Products and Variable products.
Compatible with with WoowBot Pro

**Product variations set by 3rd party plugins may not work. Woocommerce product variations is supported fully.

Main Features

Enable/Disable Bargaining Bot (hide the make your offer button on the product single page)
Enable for specific product/s by adding Minimum Acceptable Prices or enable globally
Options to change all languages from the plugin settings (bargaining bot can be used with any language)
Supports both woocommerce Simple Products and Variable products.
Compatible with the WoowBot Lite version
(Product variations set by 3rd party plugins may not work)

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