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KBx
All in One KnowledgeBase Solution
Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI (OpenAI ChatGPT or DialogFlow)powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your website that will reduce your live support and work load significantly in the long run.
Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.
KnowledgeBase Articles
Create unlimited Knowledge Base articles and classify them into categories. Category display with icons. Supports dynamic sidebar to display all categories & articles. Can be turned on or off globally or just on home page.
KnowledgeBase Articles
KnowledgeBase Glossary
The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.
KnowledgeBase Glossary
KnowledgeBase FAQ
You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.
KnowledgeBase FAQ
Easy Shortcode Generator
Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!
Easy Shortcode Generator
SideBar and KB Widgets
SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.
SideBar and KB Widgets
Role Based Access
Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.
Role Based Access
Easy Shortcode Generator
Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!
Easy Shortcode Generator
SideBar and KB Widgets
SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.
SideBar and KB Widgets
Role Based Access
Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.
Role Based Access
KnowledgeBase Features
- KnowledgeBase articles
- Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page.
- Frequently Asked Questions Accordion Format
- A to Z Glossary using the Same KnowledgeBase articles
- AJAX powered auto complete Search bar
- Export KnowledgeBaseas CSV
- Import KnowledgeBase articles
- Ask a Question – allow user to ask a question and suggest possible answer
- Approve user suggested questions and answers from the back end.
- Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents
- Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light
- Easy, Visual Shortcode Generator with all options
- Drag and Drop Article Sorting
- Attach multiple files with articles
- Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users
- Mark a KnowledgeBase Article as Sticky to always show on top
- Front End Sorting – Menu Order, Alphabetical or Popularity
- User Role based Permission to View KnowledgeBase Category and Articles
- Show only a single category for FAQ
- Change KnowledgeBase, Category and Tag URL slugs
- Change font colors
- Editable Article View Count
- Enable/Disable WordPress Commenting in Articles
- Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page
- Upload custom category image
- Add category descriptions
- Sidebar widget for Most Popular Articles
- Sidebar widget for Tag Cloud
- Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
- Knowledgebase slug, Category slug and Tag slug
- Default article sorting option
- Front end article sorting drop down
- Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories
- Turn on or off Sticky, Popular, Recent Article Tabs individually
- Customize colors
- Enable/disable Breadcrumb
- Enable Related Articles
- Enable Comments on Article
- Statistics – Search Terms, View, Popular Articles, Upvotes
- Floating Search Box. OR ChatBot
- Edit UpVote/DownVote Count
- User Upvote/DownVote option for KnowledgeBase Articles
- Enable Bread Crumb
Testimonials
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