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KBx Support Ticket
Support Ticket plugin for WordPress
Provide complete helpdesk ticket system on your website. This easy to configure and easy to use ticket plugin can work stand alone or as an addon for our KnowledgeBase X plugin with ChatBot.
WordPress Support Ticket Features
Unlimited Support Agents
Unlike many third party support services there is no limit to how many support agents and operators you can have. Create as many support Agents as you need to to divide your workload of replying tickets.Guest Tickets
Your visitors can create ticket without creating a user account on your site. You can enable or disable this feature.Custom Fields
Create many types of custom fields like text-fields, drop-down, textarea, etc. to suit your particular needs.Private Notes
Add private notes in the ticket for additional internal information which the ticket submitter will not see. Private note is available for your agents only.Ajax Ticket System for fast loading
100% ajax functionality allows the ticket system to work fast and smooth without page reload.Ticket Form
Customizable ticket form allows you design your ticket form as per your requirement. You can even add extra information about any field to explain more about the ticket field to the users.File Attachments
Customers can attach file along with the ticket description. There is also custom field type attachment is available which you can use to create any number of attachment fields.Agent-only Fields
Sometimes you need some custom fields visible only for agents. Agent-only fields allows you to do so. You can create such fields just like custom fields with all possible field types.Filter Labels
Filter labels allow you to filter tickets quickly. Available labels are All, Unassigned, Unresolved, Mine, Deleted, etc.
Ticket Search
Use the search field to search almost anything except ticket replies. You can search status, id, customer or any custom field with this.
Email Notifications
Customizable email notification templates available for the site admin to customize as per your requirement.
Advanced Filter
You can filter specific data using advanced filter such as show only open and pending tickets of assigned to admin for tickets created within specific range etc.
Email Piping Feature
Let your customers reply by email to the tickets and/or open new tickets by emailing to designated email account
Export Option
Export tickets and view them in Excel file
Auto Ticket Close Feature
Automatically close ticket after a certain time of inactivity
Canned Reply Feature
Save answers from the frequently asked questions and use them any time quickly
Save Filter
You can save filters for future use if you need them on often. Any user has access to this functionality including agent, users etc.
GDPR Compatible
This WordPress support ticket plugin is fully compatible with GDPR Law.
Responsive Design
The plugin is designed to work on any possible screen size so that you can operate anytime, anywhere.
Integrated with the Knowledgeable X, WPBot and Live Chat Plugins
Show open support ticket buttons in appropriate places – in KnowledgeBase, inside ChatBot.
WordPress Support Ticket Screenshots
Testimonials
What People Think About Our Products
Bredomero
CEO, Invision Inc.
Expressionsindia
Store Manager, Walmart Inc
Mariedgdg
Store Manager, Walmart Inc
Luciche
Store Manager, Walmart Inc
Harik567
Lead Developer, Automattic Inc
Vipinsaxena
Lead Developer, Automattic Inc
A great way to engage visitors. Easy to use, and understand. I highly recommend.
Cjherlihy
Lead Developer, Automattic Inc
Mkultra71
Lead Developer, Automattic Inc
luciche
Lead Developer, Automattic Inc
Customer support is very responsive and professional. The script is awesome and with many features, including A.I. from Dialogflow. High quality.
Newpolaris
CEO, Invision Inc.
Ahsmartsolutions
Store Manager, Walmart Inc
chyouma
Lead Developer, Automattic Inc
Customer support is very responsive and professional. The script is awesome and with many features, including A.I. from Dialogflow. High quality.
If have a 7 Stars won’t hesitate to rate that chatbot as a 7stars+++ Very helpful prompt team support Cannot find enough words express my happiness for purchasing that CHATBot Good Luck for you and your items
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