FAQ – KnowldgeBase with AI HelpDesk and Ticket System

Frequently asked Question

No, we do not.

You can test drive the plugin by visiting the live demo site. You will find a link to the demo on the main product page for each plugin.

Each of our plugin has a Lite version. Trying that you will get a very good general idea of how the plugin works. The pro version simply has more features but the general principle is usually the same.

If you have any question about some feature – simply let us know!

I have been using the free version plugin. How do I upgrade to the pro version?

Thanks for buying the pro version of the plugin.

First, you need to deactivate and delete the free version. Then install and activate the pro version and you are ready to go!

Any setting and data from the Free/Lite version will remain safe. No worries.

Will your product work with my theme & other plugins?

We have tested the product with a wide range of free and premium themes and are confident it will look great with your theme. Our plugin support includes fixing any theme-related conflicts.

We can not guarantee compatibility with all 3rd party plugins as the WordPress eco system is vast and there are over 100,000 plugins – some of them are not coded according to standard. However, if there is a conflict with any other plugin, we will do our very best to resolve the conflict or find a work around for you.

Simply contact us from our Support area.

How do I suggest a new feature?

We welcome new feature requests and any feedback you might have for any of our products! Please send your feature suggestion by filling out the form on this page.

Which version of WordPress and PHP is supported?

It is fully tested with the latest version of WordPress. We always recommend running the most up-to-date version of WordPress for security reasons. But we the plugin should work with an 4.5.x+ version.

PHP version on the server must be at least 5.6+. PHP 7.x is recommended.

Will your card get charged automatically after one year for subscription?

No. You will be notified by email to manually renew your license. You can, of course, cancel any time. If your license expires, you can keep using the plugin but won’t receive any more support or updates.

How long before I get access to your product that I just bought?

They are downloadable product so you can access them almost instantly after your payment is approved. After downloading the product please follow the documumentation for instructions on how you can install it on your website and get started. There video tutorials that you can follow inside the documentations for quick set up.

What should I do to improve my site speed?

Here are some tips to speed up your website:

Shared hosting v/s VPS or Dedicated hosting:
Because if you are using a shared hosting your server resources will be shared with other websites which are relying on the same server. On the other hand, if you are using a VPS or dedicated server then your server resources will be available for your website and it will reduce server response time. For small websites with little traffic it is usually not an issue. But it can become an issue if you get a lot of traffic.

Remove Unnecessary plugins:
Visit your plugins page from the back end and remove all unnecessary and unused plugins from there.

Optimize Database Tables:
It’s very important and necessary to optimize your site’s database on a regular basis in order to speed up your site. For example, you can remove all unnecessary junk files such as spam comments, post revisions etc. which are not needed or expired.

Optimize images:
Crop and resize all uploaded images based on your site’s configuration and optimize images for faster loading.

Use CDN: The meaning of CDN is a content delivery network. Most of the popular sites nowadays are using CDN such as MaxCDN to deliver content from their site.

Reduce Redirects:
Please don’t use any redirects if not required. Redirects may cause slow page loading.

Memory Limit: Sometimes increasing the memory limit variable of the php.ini file also helps in loading your site faster.

Add Expires Caching Rules:
Add expires caching by inserting the codes inside of the .htaccess file.

## EXPIRES CACHING ##
<IfModule mod_expires.c>
ExpiresActive On
ExpiresByType image/jpg “access plus 1 year”
ExpiresByType image/jpeg “access plus 1 year”
ExpiresByType image/gif “access plus 1 year”
ExpiresByType image/png “access plus 1 year”
ExpiresByType text/css “access plus 1 month”
ExpiresByType application/pdf “access plus 1 month”
ExpiresByType text/x-javascript “access plus 1 month”
ExpiresByType application/x-shockwave-flash “access plus 1 month”
ExpiresByType image/x-icon “access plus 1 year”
ExpiresDefault “access plus 2 days”
</IfModule>
## EXPIRES CACHING ##

All of the above tips are really very easy to implement to your site. And if you regularly follow then your site will be faster than other sites and you will see better performance.

I didn’t receive the confirmation email with my plugin!

Please check your spam folder for the missing email.

You can also download the plugin files directly from your account page on our website page.

Very rarely it may take extra time to generate the order email for additional verification by the payment gateway. If you have not received a email with download link and confirmation after an hour please contact us through our support portal.

The plugin files won’t upload!

If you’re having problems when you try to upload the file via Plugins -> Add New -> Upload Plugin, please check the following:

You should be uploading the .zip file – do NOT extract the files from inside the zip file and try to upload them directly.
Is there sufficient space on your server or hosting account?
If you’re getting a permissions error, you need to contact your web host or server administrator to make sure you have permission to upload plugins.
You may need increase the maximum file upload size in your server for PHP. The following value will need to be increased for PHP settings:
upload_max_filesize = 64M
post_max_size = 64M
max_execution_time = 300
Please contact the hosting company support if you need help.

If you are unable to upload the plugin via the WordPress admin then please follow the instructions in the WordPress Codex to install the plugin manually via FTP.

Do I have to pay every year?

The Personal and Professional Licenses include 1 year of Updates and Support. After the 1 year period, your Single Website License will expire and you will have no download access for the product/products from your QuantumCloud Account Dashboard. However, the plugin will continue to work as is on your website! You will just be unable to download newer version or get support.

WordPress is evolving daily. We need to keep our plugin compatible with latest WordPress, WooCommerce etc. Otherwise, the products will stop working. The subscription mode helps us keep our products updated and improving it continuously.

Before the term of 1 year expires, you will need to purchase an Upgrade your License to receive any discounted price offered. If your License expires, or after the term of 1 year you will need to purchase a new license at full price.

Will your card get charged automatically after one year for subscription?

Will your product work with my theme & other plugins?

We have tested the product with a wide range of free and premium themes and are confident it will look great with your theme. Our plugin support includes fixing any theme-related conflicts.

Simply contact us from our Support area.

Build Conversations & Dynamic Forms for WPBot Pro

Create conditional conversations and forms for a native WordPress ChatBot experience Build Standard Forms, Dynamic Forms with conditional fields, Calculators, Appointment booking etc. Comes with 7 ready templates built-in. Saves form data into database, auto response, conditional fields, variables, saved revisions and more!

This Addon requires the WPBot Pro V 9.2.0+

What is the Conversational Forms?

Conversational Forms is a powerful Addon for WPBot. It extents WPBot’s functionality and adds the ability to create conditional conversations and/or forms for the WPBot. It is a visual, drag and drop form builder that is easy to use and very flexible. Supports conditional logic and use of variables to build all types of forms or just menu driven conversations with if else logic. Conversations or forms can be eMailed to you and saved in the database.

What Can You Do with it?

Conversation Forms Pro allows you to create a wide variety of forms, that might include:

Conditional Menu Driven Conversations
Standard Contact Forms
Dynamic, conditional Forms – where fields can change based on the user selections
Job Application Forms
Lead Capture Forms
Various types of Calculators
Feedback Survey Forms etc.

How it Works?

After creating a Conversation or form, you can show it in the ChatBot in different ways.

Add it to the Start menu
Invoke the form intent with a system command to start inside ChatBot any time
Load the single intent/form inside a ChatBot widget on any page
Load the intent/form inside the ChatBot using a Click to Chat button that can be placed anywhere inside your content on any page.

Conversational Form Features

Easy to use visual drag and drop conversations and form builder
Create conversational form or just conversation using the HTML element
Add text fields, single option selection or multiple option selection with checkboxes
Add HTML contents inside the conversation forms
eMail conversations or forms to the admin at the end of conversation
Set different recipient email addresses for different conversation forms
Clone form
Export/Import Forms
Form Entries saved into database
Export Form Entries as CSV
12 Ready Form Templates to Get Started with (Contact Form, Feedback form. Survey Form, BMR Calculator, Appointment Request, Booking Form, Room Area Calculator)
10 Input Fields (Simple Text, Hidden, Email Address, Number, URL, Calculation, Select Option, Checkbox, DateTime Picker, HTML, Image Upload)
Processor – Auto Responder – Send an auto response e-mail for form submission
Unlimited Conditional Field creation
Unlimited Variables creation
Form Revisions
Create system command to initiate form for ChatBot
Add form to Start Menu

Main Features

Easy to use visual drag and drop conversations and form builder
Create conversational form or just conversation using the HTML element
Add text fields, single option selection or multiple option selection with checkboxes
Add HTML contents inside the conversation forms
eMail conversations or forms to the admin at the end of conversation
Set different recipient email addresses for different conversation forms

Download

What is the Bargaining Bot?

Say goodbye to the old and boring way of offering discounts for the sake of it. Let your customers haggle for it. Bargaining Bot is the World’s first negotiation bot for WooCommerce. Shoppers are more likely to take advantage of their discount if they have to “work” for it. It makes the shopping experience much more lively and interactive.

Once a deal is made by the Bargaining Bot, the shopper can complete the checkout with the discounted price.

If no deal is made, the ChatBot offers to email the shopper’s last offered price to the shop admin. Admin can then email the Customer to complete the deal.

Why do I need a Bargaining Bot?

Price is the most important factor in a shopper’s decision to buy, yet most shoppers leave because your fixed price is a few dollars too high. The Bargaining Bot lets you capture more sales because the price is negotiated based on what the customer is willing to pay and the minimum price at which you are willing to sell.

Here is why the Bargain Bot will earn you higher revenue and profit margins:

Higher Engagement – the Bot creates a new engagement point for shoppers to interact with your products instead of leaving
Capture the WooCommerce shoppers while they have a high intent to purchase. This addon helps keep them on your site to finalize a price deal
Higher conversions – shoppers love to feel like they are getting a great deal – this addon allows them to pay less than the listed price and therefore convert to a sale
All offers are responded to in seconds based on a minimum price point that you set
Super easy to install – no coding necessary
Super easy to configure – apply the addon in seconds
Bargain bot automatically pops up if a user wants to close the browser window from your product single page.
Offers do NOT require shoppers to enter their email address to make an offer so you get many more offers made, more offers accepted, and more sales
Once shoppers buy one thing using this method, they want to buy more items the same way

HOW IT WORKS FOR THE SHOPPERS?

In addition to your Add to Cart button, the Bargaining Bot enables a Make Your Offer Now button. After clicking this button, shoppers can enter an Offer Price. If their Offer Price is at or above your Minimum Acceptable price, then the Bargaining Bot accepts the offer.

If the Offer Price is below your minimum acceptable price, the Bot will automatically ask the shopper for a better price. If the price is too low, the Bot will make the last offer at your Minimum Acceptable price. If the shopper accepts it then the Bot will apply a product-specific discount and ask to checkout.

If the shopper denies the offer, Bot will ask for the shopper’s email that will be sent to the shop admin with details about the product and the last offer by the shopper.

HOW IT WORKS FOR MERCHANTS?

Once you install the Bot, you may apply the Make Your Offer Now button to any specific product or all products in your store with just one click. You can set up the Minimum Acceptable price for an individual product or set a Global discount percentage from the Bot settings. When you set a Minimum Acceptable price for the individual product the individual pricing will override the global setting.

With our Bot, price negotiation can happen on any product! The main benefits are increased engagement and conversion because you can allow shoppers to stay on your site, make a Price Offer, and your pricing rules will enable them in many cases to buy when they want to buy – now. Sell more, sell faster, and sell at higher margins with the Bargaining Bot! Also, there is the Exit intent detection feature…

Exit Intent Detection to Activate Bargain Bot

If a shopper is on your product single page and wants to close the browser window or leave your website, Bargain bot will come into action. Bargain Bot will detect the shopper’s exit intent and ask to offer their own price instead of just leaving.

Enable/Disable Bargaining Bot (hide the make your offer button on the product single page)
Exclude sale items (If enabled Bargaining button will not display for products that are already on sale)
Enable for specific product/s by adding Minimum Acceptable Prices or enable globally
Enable global maximum acceptable discount for all products (one click set up)
Exclude categories from Global discount
Exclude products on sale
Maximum Bargaining Allowed Limit
Minimum product quantity required for bargaining
Exit Intent Detection to activate bargain bot. Bargain bot comes to action if shopper intends to leave the site or close window.
Option to enable the Bargain Bot for only Exit Intent (not show the Make offer button)
Option to ask for phone number instead of email in final step
Shortcode to show Bargain button on any page of your website
Set how many Bargaining is allowed before accepting the admin set minimum price
Send final offer set by admin by email
Disable sending the final offer by email
Change quantity on the Bargain window
Allow only logged-in users to Bargain.
Option to re-position the Make your offer button
Change admin email and subject
Custom CSS area to modify button or lightbox design using your own CSS code
Define Minimum Acceptable Price under individual product to Override the global discount value.
Options to change all languages from the plugin settings (bargaining bot can be used with any language)
Supports both woocommerce Simple Products and Variable products.
Compatible with with WoowBot Pro

**Product variations set by 3rd party plugins may not work. Woocommerce product variations is supported fully.

Main Features

Enable/Disable Bargaining Bot (hide the make your offer button on the product single page)
Enable for specific product/s by adding Minimum Acceptable Prices or enable globally
Options to change all languages from the plugin settings (bargaining bot can be used with any language)
Supports both woocommerce Simple Products and Variable products.
Compatible with the WoowBot Lite version
(Product variations set by 3rd party plugins may not work)

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